DELIVERY AND RETURNS

RETURN – HOW TO DO IT

You have up to 30 days from the order date to return the item.
Just make sure it is unused, with all tags and hangtags intact – and in the original packaging.

Step-by-step:

  1. Go to the return portal Blklab11@retur

  2. Enter your order number and email. (e.g. #20200000)

  3. Briefly tell us why you are returning the item.

  4. Check your email for a QR code. Show it at your nearest GLS Parcel Shop – they will print the label for you.

Remember to get a receipt – it is your proof that the package has been sent.

REFUND

When we receive your return, we will transfer the money back to the payment card you used.
When returning, we deduct 39 DKK for handling and shipping costs.

The refund is usually processed within 2-9 business days – and the money will go directly into your account or your chosen payment method.

EXCHANGE?

Do you need a different size, color, or style? No problem, we’ve got you!

Exchange is easy and completely free via the BLK.LAB11 exchange portal.

Go to www.BLKLAB11//floatombytning.com and follow the instructions. Easy, fast, and free for you!